Centre Info and Services

Address: 2-10 Darling Drive, Darling Harbour, NSW 2000
Phone: 02 8398 5700
Email: info@harbourside.com.au

Customer Service Information
Our Information Desk is open 7 days from 10am- 9pm (including public holidays) and is conveniently located outside Cotton On on Level 1. Our Guest Services staff are able to assist with store and centre information, public transport timetables, lost and found, carparking ticket validation, wheelchair bookings and provide information about what’s on in Harbourside and Darling Harbour.

Centre Management Office
The Centre Management office is located on Level 1, and can be accessed using the lifts near Subway and Movenpick from 8.30am-5pm Monday to Friday (excluding gazetted public holidays). Our Centre Management address is Level 1, Suite 231, 2-10 Darling Drive, Darling Harbour NSW 2000. If your need assistance out of hours please contact our 24 hour on site Security team on 0424 195 841.

Security
Our Security are on site 24 hours to make your visit as pleasant and comfortable as possible. Please do not hesitate to approach Security for assistance at anytime.

Leasing a store or kiosk
Please contact us if you are interested in leasing a space or have an inquiry.
Pop Up: Kirsten Smith kirsten.smith@mirvac.com 0466 557 899
Leasing: John Carvajal john.carvajal@mirvac.com 0401 373 566 

Disability Services, Facilities and Mobility Equipment
Harbourside has facilities and equipment to assist customers with limited mobility to make their way comfortably around the centre. Manual wheelchairs are available as a complimentary service from our Information Desk. Upon hire, our Guest Services staff will take a copy of your current Driver’s Licence or Photo ID and contact number. It is important to book in advance so please contact our Information Desk 02 8398 5700 to arrange a booking.

Children's Playground ‘Caterpillar Lane’
Harbourside has an indoor play area for children aged 8 years and under. Caterpillar Lane has soft play, climbing towers, slides, interactive panels and light projection games. Caterpillar Lane is conveniently located outside Thai Foon restaurant on Level 2.

Parents Room
Our Parents Rooms are equipped with a microwave, seating and change tables. Located near the Food Court on Level 1, and near Hurricane’s Grill on Level 2.

Harbourside Centre Map here: www.harbourside.com.au/stores/centre-map

Harbourside Dinning Information here: www.harbourside.com.au/whats-on/dining

What's On at Harbourside here: www.harbourside.com.au/whats-on/events

Special Offers at Harbourside here: www.harbourside.com.au/whats-on/offers

Getting Here

By Shopper Hopper
The Shopper Hopper ferry comes directly from Birkenhead Point Outlet Centre and stops outside Harbourside. Click here to find out more about the Shopper Hopper

By Ferry
Catch a Sydney Ferry from Circular Quay to Pyrmont Bay ferry wharf. Walk past the Maritime Museum until you see the entrance to Harbourside. 

By Light Rail
Harbourside has Light Rail stops at each end of the Centre. Take the Light Rail to Convention and cross the road to access the southern entrance. Alight at Pyrmont Bay and cross the road towards the Pyrmont Bridge and turn right to reach the northern entrance. 

By Bus
Take a bus to the Queen Victoria Building and walk down Market Street, across the Pyrmont Bridge and left into Harbourside.

By Train
Depart at Town Hall Station and walk down Druitt Street and take the stairs down to Cockle Bay Wharf and keep walking to the left around the bay to Harbourside.

For Ferry, Light Rail, Bus and Train timetables visit www.transportnsw.info

By Car

Book a spot in the secure Harbourside Wilson Carpark, entrance 100 Murray Street, Pyrmont NSW 2009. Don’t forget to take advantage of our parking promotion! Click here to find out more

By Taxi
Ask to be dropped off alongside the Sofitel on Darling Drive and enter through the southern entrance. 

By Water Taxi
Sydney Harbour Water Taxis have a convenient drop off point right outside Harbourside. Ask to be dropped off at the Darling Harbour Convention Centre Wharf.

By Boat
Sail in and moor at the Darling Harbour Marina. The Marina is located on the Cockle Bay side, a short walk around the harbour to Harbourside. Moorings: 02 9211 5383.

By Bicycle
Ride up to the Pyrmont Bridge entrance at the Northern end of Harbourside, and lock up your bike in the bicycle rack.

By Foot
Wynyard Station in 14 mins | Town Hall Station in 13 mins | Queen Victoria Building 11 mins | Sydney Town Hall 13 mins | Circular Quay 25 mins | ICC Sydney 1 min | Australian National Maritime Museum 2 mins | The Star 6 mins | Sea Life Aquarium 6 mins | Madame Tussauds 11 mins | Sydney Tower Eye 13 mins | Powerhouse Museum 16 mins | Paddy’s Market 19 mins | Cockle Bay Wharf 6 mins | Darling Quarter 10 mins | King Street Wharf 10 mins | Barangaroo 15 mins

From your Hotel
Sofitel 1 min | Novotel Sydney on Darling Harbour 1 min | Ibis Sydney Darling Harbour 1 min | The Darling Hotel 5 mins | QT Sydney 11 min | Swissotel Sydney 11 mins | Hilton Sydney 12 mins | The Westin 15 mins | Sheraton on the Park 16 mins | Rydges 18 mins | Amora Hotel Jamison Sydney 19 mins | Four Seasons Hotel 22 mins | Shangri-La Hotel 24 mins

Parking

Parking at Harbourside
Book a spot in the secure Harbourside Carpark, entrance 100 Murray Street, Pyrmont NSW 2009. It is open everyday and all night! Harbourside and the carpark are linked by a covered footbridge. Don’t forget to take advantage of our parking promotion, see details below.

Casual Carpark Rates*
0 - 0.5 hours $6.00
0.5 - 1 hours $16.00
1 - 2 hours $26.00
2 - 3 hours $32.00
3+ hours $38.00
Motorcycle $14.00
*Rates are calculated from 6am daily. Motorcycle parkers to park in yellow designated areas on Level 4.

Parking Offer for Harbourside Shopping Centre Customers
$15 Flat Rate Parking in Harbourside Carpark with any purchase of $40+ at Harbourside. Validation must be made prior to 9pm. Customers must depart Harbourside Carpark by 5.59am. At 6am casual carpark rates will once again apply.

>> To redeem this offer simply, present your $40+ receipts from one or more stores in Harbourside, along with your Harbourside Carpark ticket at Harbourside Information Desk on Level 1, near Cotton On, and we will validate your ticket. Your receipts must be for the same day as your car parking ticket. Harbourside Information Desk is open from 10am - 9pm daily, including public holidays.

More information about the Harbourside Carpark
The Harbourside Carpark is managed by Wilson Parking. For customer feedback or enquiries about the carpark visit Wilson Parking on  www.wilsonparking.com.au/park/2047_Harbourside or call 1800 PARKING (1800 727 5464).

Harbourside Carpark Address is 100 Murray Street, Pyrmont NSW 2009

Amenities

At Harbourside amenities are located on:
+ Level 1 near the Food Court
+ Level 1 near Typo
+ Level 2 near Mandarin Massage
+ Level 2 near Hurricane’s Grill

Disabled bathrooms are located on:
+ Level 1 near the Food Court
+ Level 1 near Typo
+ Level 2 near Mandarin Massage
+ Level 2 near Hurricane's Grill

Wifi

Connect to Harbourside WiFi
Access free WiFi at Harbourside for 4 hours (240 minutes) or 1GB each day, by simply following these instructions: 

1. Ensure your wireless enabled device is turned on and has its wireless signal activated

2. Go to the Activate Wireless Network Connection List

3. Select “_HarboursideFreeWiFi” from the list. Note: you may need to select “Connect” 

4. On the welcome screen enter your details and select “Connect to WiFi”.

By connecting to the WiFi you agree to the Terms and Conditions and Mirvac’s Privacy Policy.

Community

Community is everything to us here at Harbourside. Building positive relationships, providing charitable support and enriching our neighbourhood is an important part of what we do. Why do we do it? Because a thriving community is a win for everyone, and at the centre of that community is you.

For our team, it’s about understanding your needs and values so that we can effectively contribute to the local area. Throughout the year we support a number of community groups and sporting clubs, sponsor local events and festivals and get involved with local council initiatives. That’s in addition to the community service programs and charitable pop ups and activations we offer in centre.

At a national level, Mirvac know that what supports our society as a whole improves the places they create. Investment in activities that enhance health and well-being within communities, as well as strengthen social inclusion, demonstrates a real and long-term commitment, both within and beyond the centre doors. Employment initiatives, cultural installations and volunteering programs are just some of the ways in which Mirvac makes a difference along with support for its national charity partner – The Smith Family.

There’s always more we can do. We invite you to help shape our community by submitting your idea or cause for consideration or by making a community booking to fund raise or generate awareness in our centre. To make a community booking, please complete the below form or if you would like us to support your charity, club or group in any other way, please contact us at Centre Management on 02 8398 5700 or email us at info@harbourside.com.au. We’re wholehearted about helping to make our community great. Being part of that community comes down to you.

Note: All community space bookings will be required to provide a copy of their Public Liability Insurance certificate to the value of $20 Million.

Enquiry and Feedback