Centre Information

Centre Info and Services

Address: 2-10 Darling Drive, Darling Harbour, NSW 2000
Customer Service Phone: 02 8398 5700
Covid-19 Retailer Support Line: +612 9080 8800
Security Phone: 0424 195 841
Text Message: +61(0)436 434 448
Email: info@harbourside.com.au

Customer Service Information
The Harbourside Customer Service Desk is temporarily closed during this time. We’re still here for you. Our Customer Experience team members are here to help you with lost property, store information and all other in-centre services.

Please reach out to us at:

Phone: 02 8398 5700
Monday to Wednesday - 8am to 6pm
Thursday - 8am to 8pm
Friday - 8am to 6pm
Saturday - 9am to 5pm
Sunday - 10am to 5pm

Text: +61(0)436 434 448
Email: info@harbourside.com.au

Or via the Chat function on our website

Lost Property
Please check with our Customer Experience team for all lost property enquiries at 02 8398 5700.

Mobility Equipment and Disability Services and Facilities
Harbourside Shopping Centre has mobility equipment available to assist our customers. Please call our Customer Experience Team on 02 8398 5700 for bookings and further assistance.

Security and Cleaners
Our Security and Cleaners are on site 24 hours to make your visit as pleasant and comfortable as possible. Please do not hesitate to approach our Security or Cleaners for assistance at anytime. If you would like assistance out-of-hours please contact our on site Security Team on 0424 195 841.

Leasing a shop or kiosk
Harbourside is a great workplace! Please contact us if you are interested in leasing a space:
Leasing: John Carvajal john.carvajal@mirvac.com 0401 373 566
Pop Up or Casual Leasing: Marija Vojvodic Marija.Vojvodic@mirvac.com 0402 971 678 For more information on casual leasing click here

Children's Playground ‘Caterpillar Lane’ - Temporarily Closed
Harbourside has an indoor play area for children aged 8 years and under. Caterpillar Lane has soft play, climbing towers, slides, interactive panels and light projection games. Caterpillar Lane is conveniently located outside Thai Foon Restaurant on Level 2.

Parents Room
Our Parents Rooms are equipped with a microwave, seating and change tables. Located near the Food Court on Level 1 (enter near Le Wrap), and near Harbourside Cellars on Level 2.

Getting to Harbourside www.harbourside.com.au/centre-info/getting-here

Centre Map www.harbourside.com.au/stores/centre-map

Dining Information www.harbourside.com.au/whats-on/dining

What's On at Harbourside www.harbourside.com.au/whats-on/events

Special Offers at Harbourside www.harbourside.com.au/whats-on/offers

Getting Here

Getting to Harbourside is easy and public transport is your best option! Travel via ferry, train, bus or light rail. We also have a secure car park attached to the centre via a pedestrian bridge, and are walking distance from many Sydney attractions, entertainment venues and hotels.

For the ultimate Sydney experience, we recommend you hop on the Shopper Hopper. The Shopper Hopper ferry comes directly from Birkenhead Point Outlet Centre on Sydney Harbour and stops directly outside Harbourside Shopping Centre. Click here to find out more about the Shopper Hopper

By Ferry
Catch a Sydney Ferry from Circular Quay to Pyrmont Bay ferry wharf. Walk past the Maritime Museum until you see the entrance to Harbourside.

By Light Rail
Harbourside has Light Rail stops at each end of the Centre. Take the Light Rail to Convention and cross the road to access the southern entrance. Alight at Pyrmont Bay and cross the road towards the Pyrmont Bridge and turn right to reach the northern entrance.

By Bus
Take a bus to the Queen Victoria Building and walk down Market Street, across the Pyrmont Bridge and left into Harbourside.

By Train
Depart at Town Hall Station, walk down Druitt Street and take the stairs down to Cockle Bay Wharf and keep walking to the left around the bay to Harbourside.

For Ferry, Light Rail, Bus and Train timetables visit www.transportnsw.info

By Car
Book a spot in the secure Harbourside Wilson Car Park, entrance 100 Murray Street, Pyrmont NSW 2009. Don’t forget to take advantage of our parking promotion! Click here to find out more

By Taxi
Ask to be dropped off alongside the Sofitel on Darling Drive and enter through the southern entrance.

By Water Taxi
Sydney Harbour Water Taxis have a convenient drop off point right outside Harbourside. Ask to be dropped off at the Darling Harbour Convention Centre Wharf.

By Boat
Sail in and moor at the Darling Harbour Marina. The Marina is located on the Cockle Bay side, a short walk around the harbour to Harbourside. Moorings: 02 9211 5383.

By Bicycle
Ride up to the Pyrmont Bridge entrance at the Northern end of Harbourside, and lock up your bike in the bicycle rack.

Parking at Harbourside

About Parking at Harbourside
Car and motorbike parking is available at the Harbourside Car Park, managed by Wilson Parking. It is located at 100 Murray Street, Pyrmont NSW 2009. It has 1,430 bays and is open 24 hours! The carpark is linked to Harbourside Shopping Centre via a covered footbridge.

In partnership with Wilson Parking we offer a $15 Flat Rate with any purchase of $40 or more at Harbourside Shopping Centre. Parking ticket validation can be made at the Wilson Parking Office on level 4 of the carpark. Customers simply need to provide a receipt for $40 or more from a Harbourside store and parking ticket. Validated tickets are valid for 24 hours from the time of entry to the Harbourside Car Park.

Validation is available at the Wilson Parking Office on level 4 of the carpark near the covered footbridge during the following times:
9am-8.30pm Monday to Thursday
9am-Midnight Friday & Saturday
9am-8.30pm Sunday

Harbourside Car Park Casual Rates*

0 - 0.5 hours $6.00
0.5 - 1 hours $16.00
1 - 2 hours $26.00
2 - 3 hours $32.00
3+ hours $38.00
Motorcycle $14.00

* Rates are calculated from 6am daily. Motorcycles are to park in yellow designated areas on level 4 of the carpark.

More information about the Harbourside Car Park
The Harbourside Car Park is managed by Wilson Parking, on behalf of Place Management NSW. For customer feedback or enquiries about the carpark please contact Wilson Parking on www.wilsonparking.com.au/park/2047_Harbourside or call 1800 PARKING (1800 727 5464).

Harbourside Car Park address is 100 Murray Street, Pyrmont NSW 2009.

Amenities

At Harbourside amenities are located on:
+ Level 1 near the Food Court, enter near Pakwaan Indian or The Fudge Shop
+ Level 1 near Crocodile Stop
+ Level 2 near Caterpillar Lane - Temporarily closed
+ Level 2 near Harbourside Cellars

Accessible bathrooms are located on:
+ Level 1 near the Food Court, enter near Pakwaan Indian or The Fudge Shop
+ Level 1 near Crocodile Stop
+ Level 2 near Harbourside Cellars

Parent's Room
Harbourside's Parent's Rooms are equipped with a microwave, seating and change tables. On level 1, near the Food Court, we have a feeding zone with curtain. Our Parents Rooms are located near the Food Court on Level 1 and near Harbourside Cellars on Level 2.

Have you got some feedback about our services? We'd love to hear from you, please send us a text message on 0436 434 448 or email info@harbourside.com.au

Wifi

Connect to Harbourside WiFi
Access free WiFi at Harbourside for 4 hours (240 minutes) or 1GB each day, by simply following these instructions:

1. Ensure your wireless enabled device is turned on and has its wireless signal activated

2. Go to the Activate Wireless Network Connection List

3. Select “_HarboursideFreeWiFi” from the list. Note: you may need to select “Connect”

4. On the welcome screen enter your details and select “Connect to WiFi”.

By connecting to the WiFi you agree to the Terms and Conditions and Mirvac’s Privacy Policy.

Community

Community is everything to us here at Harbourside. Building positive relationships, providing charitable support and enriching our neighbourhood is an important part of what we do. Why do we do it? Because a thriving community is a win for everyone, and at the centre of that community is you.

For our team, it’s about understanding your needs and values so that we can effectively contribute to the local area. Throughout the year we support a number of community groups and sporting clubs, sponsor local events and festivals and get involved with local council initiatives. That’s in addition to the community service programs and charitable pop ups and activations we offer in centre.

At a national level, Mirvac know that what supports our society as a whole improves the places they create. Investment in activities that enhance health and well-being within communities, as well as strengthen social inclusion, demonstrates a real and long-term commitment, both within and beyond the centre doors. Employment initiatives, cultural installations and volunteering programs are just some of the ways in which Mirvac makes a difference along with support for its national charity partner – The Smith Family.

There’s always more we can do. We invite you to help shape our community by submitting your idea or cause for consideration or by making a community booking to fund raise or generate awareness in our centre. To make a community booking, please complete the below form or if you would like us to support your charity, club or group in any other way, please contact us at Centre Management on 02 8398 5700 or email us at info@harbourside.com.au. We’re wholehearted about helping to make our community great. Being part of that community comes down to you.

Note: All community space bookings will be required to provide a copy of their Public Liability Insurance certificate to the value of $20 Million.

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